I'm having problems signing in. What should I do?

If you’re sure that you know your sign-in details, but are having issues accessing your account, please try clearing your browser's cache before attempting to login again.

If you are still experiencing trouble, please check our Status Blog to make sure that there are no reports or disruptions to our service that could cause you difficulties logging in.

I forgot/don't know my password!

If you have forgotten your password, you can reset it by entering either your full SoundCloud profile URL, or the email address you used for your SoundCloud account here.

We'll send you an email to this address which you can use to reset your password and regain access to your account.

I forgot/don't know my email!

Not sure which email address is connected to your account, or no longer have access to that email address? Follow the troubleshooting tips in this article to help recover access to your account.

I'm having trouble logging in on my mobile app!

If you have troubles logging in on mobile, try the following troubleshooting steps:

  • Make sure you’re logged out. You can do this on Android and iOS from the app settings.

  • Swipe down to refresh the app after logging in

  • Delete, and reinstall the app

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