I’ve noticed an unauthorized payment on my account, what should I do?If you notice an unauthorized payment to SoundCloud on your account, please check to make sure whether any of your accounts are subscribed to a premium subscription.
If they aren’t, then please contact us letting us know the cardholders full name and the last four digits of the card’s number (you may also be asked to provide your full credit card number). We can then track down this transaction. If it is from an account not associated with you, we’d advise you to contact your bank and cancel your card, and to report the matter to the police. Please also request your bank submit a chargeback on these payments and let us know what they say so we can take things from there.