• The site won't load for me. What can I do?

    If you are having troubles loading pages or playing a track on SoundCloud, please follow the steps below: Check our Status Blog for news and updates on any service interruptions that may be occurring. Clear your browser's cache and cookies, and then restart it. Check to make sure you have...
  • I'm having problems signing in. What should I do?

    If you’re sure that you know your sign-in details, but are having issues accessing your account, please try clearing your browser's cache before attempting to login again. If you are still experiencing trouble, please check our Status Blog to make sure that there are no reports or disruptions to our...
  • What have I been blocked for?

    We have on-site limits in place to encourage the growth of genuine, close-knit communities around creators’ tracks. These limits look for accounts which appear to be using a feature in a way other than it was intended, and can block access to that feature. You can be blocked from accessing...
  • How do I report an account for spam?

    We're continually working to fight against spam, but sometimes we can't catch it all. With your help we'll have a better chance! You can "Block and Report" any account you suspect to be a fake, or spam account (this will also block them from interacting with you). All reports will...
  • Why is my track not showing up correctly on Facebook?

    Sometimes when updates have been made to your SoundCloud track and Facebook is trying to reach the older information, it's possible to get issues such as the wrong image showing or an "Oops, we can't find that track" error. If this happens, you can "Debug" the link by entering it...
  • Am I allowed to upload any audio and music file to my account?

    You may upload content that you own the copyright to, or content that you have all rights and permissions in place from the copyright owners to publish on SoundCloud. Here's a helpful checklist to see if you can upload content to SoundCloud without any copyright issues. For music uploads: Can...
  • What is copyright infringement and how can I avoid it?

    Copyright infringement occurs when someone uses a part of another person's copyrighted work without permission or licensing in place. If someone were to duplicate a copyrighted work, publish it online, adapt it, remix it, or use it in any other way without rights holder permission, this would be considered copyright...
  • Why was my track blocked for copyright by your automatic system? What are my options?

    SoundCloud is a community of sound creators, and for that community to thrive, everyone needs to respect copyright. For this reason, we use an automated content identification system to identify known copyrighted works. We do this at the time of upload and also on a regular basis thereafter. You can...
  • How do I report tracks that infringe my copyright?

    If you'd like content that infringes your copyright to be removed from SoundCloud, please sign into your SoundCloud account, and fill in the relevant information in our takedown request form here: http://soundcloud.com/pages/copyright/report/form. You can also reach this form by clicking the 'Report' button below any track's waveform like this: Related...
  • I'm having uploading problems, help me!

    Having troubles uploading your sounds? We've collected the following successful troubleshooting tips from our users themselves: 1. Check to make sure that you've confirmed your email address. You cannot upload tracks without first confirming your email to your SoundCloud account. You can check if your email address is confirmed here:...