• What is On SoundCloud?

    Q: What is On SoundCloud? On SoundCloud is the name of our partner program for creators. If you already have a SoundCloud account, you don’t have to do anything to become a part of On SoundCloud. On SoundCloud includes the established ways of being a creator on SoundCloud, as well...
  • What’s new with the iPhone app?

    Everything. This is an all new app designed and built to be more stable, more simple, and just more easy to hear the tracks you love. You can read a quick overview on how to use the app here. In order to make the fastest, most reliable app possible, we...
  • Where are my private tracks in the iPhone app?

    Any uploaded tracks that have been set to private can be accessed and played by you on the app. You can find your private tracks by clicking the 'You' tab (the head figure) on the far right of the bottom header. From there, your private tracks can be found in...
  • Why can't I download certain tracks?

    We are experiencing a caching issue that prevents the download button from being removed once a track has reached its download limit. In these instances, you will see an error message and not be able to download the track. We're working to fix this and apologize for any confusion.
  • The site won't load for me. What can I do?

    Sorry that you are having trouble using the newest version of SoundCloud on your computer. Along with a new design and new features, this version also has new minimum system requirements: Chrome 32 Firefox 26 Internet Explorer 9 (Please note: Our upload page only supports Internet Explorer 10.0 and higher)...
  • I'm having problems signing in. What should I do?

    If you’re sure that you know your sign-in details, but are having issues accessing your account, please try clearing your cache before attempting to login again. If you have forgotten your password, you can reset it by entering the email address you used for your SoundCloud account here. We'll send...
  • I forgot, and/or lost access to the email address for my account and can't sign in!

    We take the security of our community member's accounts very seriously. If you’ve forgotten, or lost access to the email address attached to your SoundCloud account, we’ll do our best to help. But keep in mind, if we’re not able to verify you as the account owner, we cannot give...
  • Why is my sound not showing up correctly on Facebook?

    Sorry for the confusion this caused. When your image isn't showing up on your Facebook post and you are receiving an error message that your track is "not available", this happens when updates have been made to your SoundCloud track and Facebook is trying to reach the older information. Please...
  • I'm having trouble loading pages or playing tracks. What should I do?

    If you are unable to load a page or play a track on SoundCloud, it may help to clear your browser's cache and cookies, and then restart it. Also, please check to make sure you have the latest version of Flash installed. If the site is still not working properly,...
  • I'm not receiving email notifications about new followers. What's wrong?

    We have stopped sending out new follower email notifications. The reason we are doing this is to make sure that all emails are successfully delivered from SoundCloud's email services. As many of these emails are not being opened when received, or being reported for spam, we risk our reputation as...