• What is 'Heartbleed' and what does it mean for my account?

    Due to the recent discovery of the ‘Heartbleed’ security vulnerability, we will be logging everyone out of their SoundCloud accounts. When you sign back in, the fixes we’ve already put in place will take effect. If you don’t want to wait for us to force sign you out, signing out...
  • I'm having problems signing in. What should I do?

    If you’re sure that you know your sign-in details, but are having issues accessing your account, please try clearing your cache before attempting to login again. If you have forgotten your password, you can reset it by entering the email address you used for your SoundCloud account here. We'll send...
  • I forgot, and/or lost access to the email address for my account and can't sign in!

    We take the security of our community member's accounts very seriously. If you’ve forgotten, or lost access to the email address attached to your SoundCloud account, we’ll do our best to help. But keep in mind, if we’re not able to verify you as the account owner, we cannot give...
  • Why is my sound not showing up correctly on Facebook?

    Sorry for the confusion this caused. When your image isn't showing up on your Facebook post and you are receiving an error message that your track is "not available", this happens when updates have been made to your SoundCloud track and Facebook is trying to reach the older information. Please...
  • I'm having trouble loading pages or playing tracks. What should I do?

    If you are unable to load a page or play a track on SoundCloud, it may help to clear your browser's cache and cookies, and then restart it. Also, please check to make sure you have the latest version of Flash installed. If the site is still not working properly,...
  • I'm having trouble with the mobile app. What can I do?

    If our mobile app doesn't seem to be working correctly, please try reinstalling it. You can find our iPhone and iPad app here, our Android app here, and our Blackberry app here. If you still have trouble, reinstalling the app a second time may help further (sometimes mobile devices save...
  • I'm having problems uploading. What should I do?

    First, please make sure that your account has enough upload minutes available. You can see if your account is over its limit on your tracks page, and here is how to delete hidden tracks to make additional space on your account. Also, please keep in mind that you can record...
  • Why does the SoundCloud layout look different?

    To improve consistency and usability we have now introduced a maximum width on SoundCloud. This new, defined framework will allow for a more predictable design experience that will help us to prevent visual bugs and inconsistencies. We hope that introducing this will make SoundCloud clearer and easier place for sharing...
  • Why can't I hear tracks using Safari?

    If you can't hear tracks on SoundCloud using Safari, please go to Safari ---> Preferences ---> Advanced ---> and un-check "Stop plugins to save power." Like this: We're looking into ways to not have to disable this plug-in in the future and appreciate your patience in the meantime!
  • I'm not receiving email notifications about new followers. What's wrong?

    We have stopped sending out new follower email notifications. The reason we are doing this is to make sure that all emails are successfully delivered from SoundCloud's email services. As many of these emails are not being opened when received, or being reported for spam, we risk our reputation as...