• What's the difference between each subscription level?

    We have three different plans on SoundCloud: Free, Pro, and Pro Unlimited. You can sign up for a Pro or Pro Unlimited plan here. Here's what each subscription level includes: Free 3 total upload hours 100 downloads per track Unlimited playlist creation Some stats (see the amount of plays, downloads,...
  • Why did my monthly or yearly Pro plan payment fail?

    Sorry that your last monthly payment was not successful! Let's fix this. There are a few reasons why your last payment might have been unsuccessful: 1. Your bank account has insufficient funds 2. Your bank is rejecting the payment due to other reasons, which are unknown to us 3. You...
  • How much is each subscription plan? What about other currencies?

    Depending on where you are making your purchase, we currently offer Pro subscriptions in the following currencies: Euros US Dollars British Pounds Canadian Dollars Australian Dollars Head over to the Pro page to compare the different features and prices for our Pro and Pro Unlimited subscriptions. The currency I use...
  • I want to cancel my subscription

    Sorry to see you go but no worries. You can cancel your subscription at any time here. If you're within the 30 days money back period after your first purchase, a refund will be processed automatically. If you change your mind, you can upgrade back to a Pro subscription here....
  • How does my account's upload limit work?

    If I upgrade from Free to Pro, do I get 360 minutes on top of my current 180 minutes? No, the Pro subscription comes with 360 minutes (6 hours) in total. If you need more than 360 minutes, you will need to upgrade to a Pro Unlimited account, which has...
  • How do the trials for monthly and yearly account work?

    The 30-day money back guarantee works a bit differently depending on if you pay for a full year or sign up for a monthly subscription. Please note that each SoundCloud account is allowed one 30-day free trial. Therefore, if you have already received a free trial and decide to try...
  • How do I change my credit card or payment details?

    If you would like to change your credit card information you can do so by logging into your account and going to "http://soundcloud.com/pro". Then, choose "Renew" under the same plan you are currently on (Pro or Pro Unlimited). You will then be able to enter in new card details. **Please...
  • What's a Promo Code?

    A Promo Code is a discount code and isn't obligatory to enter when purchasing. At the moment, we don't accept Promo Codes directly - please contact our friendly Transactions team at transactions@soundcloud.com for any related questions.
  • Will my tracks, comments and stats be deleted when I downgrade from a Pro to a free account?

    Don't worry: when you downgrade to a free plan, we will not delete anything from your account. The oldest uploads exceeding the limits of the free account will be hidden. You will be able view these hidden tracks here: https://soundcloud.com/you/tracks or by clicking on your profile picture on your header...
  • How does the upgrade from Pro yearly to the Pro Unlimited yearly account work?

    If you recently purchased a yearly Pro subscription but want to upgrade to a yearly Pro Unlimited membership, you will be charged a prorated difference between the two prices. ​We will subtract the monetary value of the yearly Pro days you have left from the total yearly Pro Unlimited price....