• What's the difference between each subscription level?

    We have three different plans on SoundCloud: Free, Pro, and Pro Unlimited. You can sign up for a Pro or Pro Unlimited plan here. Here's what each subscription level includes: Along with the features in the graph above, Pro users can have 1,000 downloads per track uploaded to their account,...
  • Why did my monthly or yearly Pro plan payment fail?

    Sorry that your last monthly payment was not successful! Let's fix this. There are a few reasons why your last payment might have been unsuccessful: Your bank account has insufficient funds Your bank is rejecting the payment due to other reasons, which are unknown to us PayPal: Your billing agreement...
  • How much is each subscription plan? What about other currencies?

    Depending on where you are making your purchase, we currently offer Pro subscriptions in the following currencies: Euros US Dollars British Pounds Canadian Dollars Australian Dollars Head over to the Pro page to compare the different features and prices for our Pro and Pro Unlimited subscriptions. The currency I use...
  • How do I cancel my subscription?

    You can cancel your subscription at any time by going to your Subscriptions page here: https://soundcloud.com/you/subscriptions From there, go to the pencil icon next to your current subscription status like this: Next, click on 'Don't want to renew your plan?': You will then be shown the date that your plan...
  • How does my account's upload limit work?

    If I upgrade from Free to Pro, do I get 360 minutes on top of my current 180 minutes? No, the Pro subscription comes with 360 minutes (6 hours) in total. If you need more than 360 minutes, you will need to upgrade to a Pro Unlimited account, which has...
  • How do the trials for monthly and yearly account work?

    The 30-day money back guarantee works a bit differently depending on if you pay for a full year or sign up for a monthly subscription. Please note that each SoundCloud account is allowed one 30-day free trial. Therefore, if you have already received a free trial and decide to try...
  • How do I change or update my credit card / payment details?

    If you would like to change your credit card information you can do so by logging into your account and going to "http://soundcloud.com/you/subscriptions". Then, click on the pencil icon next to your current details: (Note: if you do not see the pencil icon in the image above, you will need...
  • Will my tracks, comments and stats be deleted when I downgrade from a Pro to a free account?

    Don't worry: when you downgrade to a free plan, we will not delete anything from your account. The oldest uploads exceeding the limits of the free account will be hidden. You will be able view these hidden tracks here: https://soundcloud.com/you/tracks or by clicking on your profile picture on your header...
  • How does the upgrade from Pro yearly to the Pro Unlimited yearly account work?

    If you recently purchased a yearly Pro subscription but want to upgrade to a yearly Pro Unlimited membership, you will be charged a prorated difference between the two prices. ​We will subtract the monetary value of the yearly Pro days you have left from the total yearly Pro Unlimited price....
  • My payment was rejected, what can I do?

    First, please check that your credit card details are correct. If they are fine, it could be your bank rejecting the payment due to a number of different reasons. Such reasons can be: Insufficient balance of your card’s account, usage restriction on the card, or atypical use of the card....