• If I purchase another Pro account, do I get more upload minutes?

    No, think about the upload minutes like a storage pack. The Pro subscription comes with a total of 240 minutes (or 4 hours). Purchasing another Pro account will not add another 4 hours to your account; if you need more space for your uploads, you'll need to upgrade to the...

  • Can I change the date my monthly payment is taken?

    There isn't an easy way to change the date your monthly payment is taken at the moment. If it's more convenient to have payment taken on another date, please cancel your subscription here (when you cancel, your settings and tracks will be saved, just temporarily hidden until you upgrade again)...

  • How do the trials for monthly and yearly account work?

    The 14-day trial works a bit differently depending on if you pay for a full year or sign up for a monthly subscription. Please note that each SoundCloud account is allowed one 14-day free trial. Therefore, if you have already received a free trial, and decide to try another Pro...

  • Can I use a prepaid card or gift card to purchase a subscription?

    You can use a prepaid credit card or gift-card as long as there is enough balance on the card to cover the full cost of a subscription. Therefore, we recommend using these prepaid cards only for yearly plans or for purchases made with a gift code.

  • My payment was rejected, what can I do?

    First, please check that your credit card details are correct. If they are fine, it could be your bank blocking the transaction, possibly for fraud protection. The easiest and fastest would be to contact them to see if that's the case. If not, try refreshing the system by entering your...

  • How can I change the details on my invoice?

    Right now, there isn't a way to change details on your invoice. If you have a yearly subscription and you are within the 14-day trial period, you can cancel your subscription here (when you do this, nothing on your account will be lost, just temporarily hidden until it's upgraded again),...

  • How do I give the gift of SoundCloud Pro membership?

    You can purchase a gift of Pro membership here: soundcloud.com/pro/gifts. Once you make your purchase, you will receive a confirmation email with a gift code that your recipient can redeem here: http://soundcloud.com/pro/redeem/ Currently accepting VISA, Mastercard & American Express Credit Cards for gift purchases. Questions? Email us at 'sales[at]soundcloud[dot]com'. Thanks!...

  • Will my account be charged automatically after my subscription expires?

    The renewal of your Pro account depends on whether you have a monthly subscription or a year subscription. If you have purchased a year subscription, once your subscription ends it will not be automatically renewed. You will receive two emails before it expires reminding you to renew your account. You'll...

  • How do I sign up as a business?

    Signing up for Pro subscription as a business, does not offer different features than normal SoundCloud Pro accounts, they simply provide tax exemptions for European and UK based businesses. if your business is based outside of Europe and the UK, you will need to purchase a personal account. To sign...

  • I just bought a gift but it doesn't appear in my Premium settings

    Gift purchases are currently not displaying in the Pro settings. This is a known issue which we are hoping to resolve in the near future -- apologies for any confusion that's caused.