• Why do you need my date of birth & gender information?

    If you sign up for a new SoundCloud account, we now ask you for your month and year of birth, as well as information about your gender identity. We use this information: To enable age restriction To display age-appropriate content ​For advertisement targeting For analytics purposes aimed at improving SoundCloud...
  • Why am I unable to post comments/send messages?

    If you're being told to slow it down or that you've been reported for spam when trying to send messages or post comments, then it's likely the messages/comments you've been sending are a little too similar. Receiving impersonal canned messages, or a comment which you can see has been posted...
  • I've lost access to a shared account! What can I do?

    If you are involved in a conflict of ownership, relating to an account on SoundCloud which you previously shared with another individual or group, we are unfortunately not in a position to mediate personal disagreements. Please note that the owner of a SoundCloud account is considered to be the person...
  • I'm appearing in Google search results. I don't want that, what can I do?

    Unfortunately, we cannot stop Google from searching SoundCloud for results, or influence how long they store information for. If you would prefer that your SoundCloud account does not show up when someone Googles your name, the best thing to do is to change your Display Name and Profile URL to...
  • I think someone has hacked my account, what can I do?

    If you think that your account has been hacked, the first step is to attempt resetting your password. If you are able do so, your account will be secure again. After doing this, we would also advise revoking any connections to your account and checking the connected emails to the...
  • Responsible Disclosure

    At SoundCloud, we take the safety of our users very seriously. If you believe you have discovered a possible security vulnerability on our platform, API(s), app(s), or in any other SoundCloud service, please help us to fix it as quickly as possible by discovering your findings in accordance with this...
  • Why have I been blocked from contributing to groups?

    You can share a track to a maximum of 75 groups, in total. We also have a daily limit in place for how many groups you can contribute to in 24 hours. In 24 hours, we don't recommend sharing your tracks more than a couple of hundred times (across all...
  • Someone is impersonating me. How can I stop them?

    If you have found an account which is using the same Display Names as you, please remember that it is unlikely that any name is unique. It may be that another user has the same name (or artist name) as you and has no intention of impersonating you. We consider...
  • SoundCloud Account Security

    Here are the basics to staying safe on SoundCloud: 1. Choose a strong, unique password (and keep it to yourself) 2. If you come across any weird links in messages, comments or any other areas across the site, be wary, and if prompted, never enter your sign-in details unless signing...
  • Do I have to be a certain age to use SoundCloud?

    To use SoundCloud, you must be 18 years of age or more, or 13 years of age or more with your parent(s)’ or legal guardian(s)’ permission to use the platform. If you’re under 18 and your parent or legal guardian gets in touch to say that you don’t have permission...