• What’s the best way to get heard?

    If you want to get yourself heard on SoundCloud, you want to make sure the right people are hearing you, right!? By building a community around your sounds, you're more likely to receive constructive feedback from people who're interested and care about the sounds you are creating. A couple of...

  • Do I have to be a certain age to use SoundCloud?

    To use SoundCloud you must be 18 years of age or more, or 13 years of age or more and have your parent(s)’ or legal guardian(s)’ permission to use the platform. If you’re under 18 and your parent or legal guardian gets in touch to say you don’t have permission...

  • Do I need to get consent to upload audio files/recordings?

    When uploading content to SoundCloud you are agreeing that you own or have obtained all the correct licences, consents and permissions from anyone whose voice is featured in your recording. If we receive complaints that someone's voice has been recorded and/or uploaded without their consent, we will temporarily hide your...

  • I think someone has hacked my account, what can I do?

    If you think your account has been hacked, the first step is to attempt resetting your password. If you are able do so, your account will be secure again. If you aren’t able to access your account, then get in touch with us, letting us know the account permalink and...

  • I want to share access to my account with a friend, is this possible?

    We don’t advise sharing your account, (even if you’re in a band). If you do go ahead with a shared account, make sure you use an email address which you all have access to, so you can all always access the account.

  • Can I gain access to the account of a deceased user?

    Only family members or those authorized to act on behalf of the estate can gain access to an account of a deceased SoundCloud user. After a few verification questions, we can transfer ownership or shut down the account where necessary.

  • I’ve noticed an unauthorized payment on my account, what should I do?

    If you notice an unauthorized payment to SoundCloud on your account, please check to make sure whether any of your accounts are subscribed to a premium subscription. If they aren’t, then please contact us letting us know the cardholders full name and the last four digits of the card’s number...

  • Responsible Disclosure

    At SoundCloud, we take the safety of our users very seriously. If you have discovered a possible security vulnerability on our platform, the API, in an app, or any of SoundCloud’s services, please help us fix it as fast as possible by disclosing your findings in a responsible manner to...

  • Why am I unable to post comments?

    If you're being warned that your comments are being considered as spam, then it's likely your comments are a little too similar. Sending out identical, or near identical, comments in a short space of time is considered as 'spammy' and is in breach of our Terms of Use. To avoid...

  • What is a captcha?

    A "captcha" is an added security measure that asks you to complete a short test to ensure us that you are not a robot. We just want to make sure you are human! So thanks for being real.