My image won't upload

If you’re having issues uploading your image, first make sure the image has a file size of 2MB or less (for the best results, we recommend uploading a .jpg or .png of at least 800 pixels x 800 pixels. Square images look best for track artwork). Then:

  • Check and see if your email is confirmed to your account from here If your email is not confirmed, you will not be able to upload tracks or images.
  • Check your profile using another browser. It may be that your browser is holding onto outdated information and you need to clear its cache.


​If the image has still not updated properly, please try re-uploading after following these steps:

  • Check our Status Blog to make sure that there are not any interruptions on site that could cause you difficulties when uploading images.
  • Check to see if uploading works in another browser i.e Firefox, Chrome, Edge
  • If applicable, try disabling anti virus and any Firewall’s for the duration of upload
  • Make sure you are using the main site. At this time, you can’t upload images using the or through the app..
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