Having another problem listening

Sorry that you are experiencing a problem when listening on SoundCloud. 


On Android or iOS apps

Pull down on the screen until you see a spinning wheel to refresh the page, and see if that helps. If not, check to make sure that you are on a stable wifi or 3G connection. If you are still experiencing trouble, please delete and reinstall the app and see if that helps.

On Web

If you are having troubles when streaming, first make sure that you are using a browser version that SoundCloud supports. The lowest browser versions SoundCloud supports are: 

  • Chrome 42
  • Firefox 38
  • Edge 15
  • Safari 6

If you are using a lower browser version, please upgrade it. 

My browser version is up to date, what do I do?

Please try loading the page after following these steps:

  • Check our Status Blog to make sure that there are not any interruptions on site that could cause you difficulties loading pages
  • Check to see if the page loads in another browser i.e Firefox, Chrome, Edge
  • If applicable, try disabling anti virus and any Firewall’s your browser may have installed

Still need help? File a ticket.

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