HELP CENTER

How can I delete my account?

SoundCloud Web

If you're logged into your SoundCloud account of web, this is how you can delete it:

1. Go to your Account Settings

2. Click the ‘delete account’ button at the bottom of the page.

 

Android & iOS Apps

You can delete your account while you're signed in by going to your account on the setting screen, and tapping the ‘delete account’ button.

You can reach your account setting and deletion option by following those steps: 

1. Go to your avatar from the library screen

2. Go to 'Settings'

3. Then go to 'Account'

4. Click 'Delete account'

5. Confirm the account deletion

  

To delete your account, you must be signed in to your account, so if you are experiencing trouble signing in, please visit Help Accessing Your Account for more help first.

 

Deletion policy

Protecting our users and their data is our first priority. For this reason, we need to fully delete data whenever we are requested to do so by a signed in user. Please bear in mind that, if you delete your account, all data associated with your account–including the sounds that you have uploaded and the usage data associated with those sounds–will be deleted and may not be recoverable.

As SoundCloud is based in Germany, we have a duty to comply with German data protection laws. If our Trust & Safety Team is contacted with a request to manually delete an account, we will always establish that we are being contacted by the account’s verified owner before assisting with the deletion request. In other words; our deletion policy upholds a user’s right to always remove their own account data, while protecting against account fraud and the deletion of data without an account owner’s consent.

 

Google search results

We don't have control over the deleted account link showing up in Google's search results. If you have deleted your account, Google should catch up and recognize this soon. However, as they cache search results for faster loading times, they may keep your information in their search results if enough people have clicked on it in the past. To fully remove your profile/information, you will need to contact Google directly by filling in this public removal form.

 

I tried to delete my account, but it isn’t going away.

If you deleted your account, it will be put into a deletion queue. If you try to sign back in and get an error message saying that you are frozen, this means that your deletion attempt has timed out, and the account was not deleted properly. 

If this happens, please reach out to our support bot, Otto, to have a ticket created for you. A support agent will be in touch shortly after.

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