How can users refresh the cache or clear the browser cache to resolve issues with stuck Insights?

If your Insights seem to be stuck on your track's page or profile, it may be due to caching. To resolve this, you should refresh your cache. This can typically be done by clearing your browser's cache and then reloading the page. Each browser has different steps for clearing the cache, usually found in the settings under privacy or history options. You can also check our status page for any current outages here.

What is the difference between track stats on the individual page vs. the Insights Overview page?

The difference between track stats on the individual track page and the Insights Overview page is the level of detailed insights that can be viewed. The Insights Overview page provides the most accurate and comprehensive stats for your tracks. In contrast, the individual track page might not always reflect the most up-to-date stats due to caching. Additionally, it’s important to remember that SoundCloud Insights do not count self-plays, so plays you make while signed into your account will not appear in your stats. For a more accurate count, try playing your track while not signed in, then check the stats after signing back in.