What do the error messages mean, and why might users encounter them?

Error messages can appear for various reasons. For example, 

We couldn't sign you up (iOS)

• This error occurs because the user likely uses an outdated app version, which disables email signups.
• Update the SoundCloud app to the latest version.
• Alternatively, sign up using Facebook or Google instead of email.
• iOS users might encounter an error if they use an old app version where email sign-up has been disabled. Another common error message is related to anti-spam systems, which may flag your sign-up or sign-in attempt as suspicious, especially if it comes from a flagged location.

Our robots think this signup looks like spam.

• This error happens when the anti-spam system flags the location or device used to sign up as suspicious, possibly due to the IP address, browser, or location.
• Switch to another browser or use a different device.
• Try signing up from a different network (e.g., a different Wi-Fi connection).
• Use a different email address to create the account.
• Disable VPN if using one.

My email is already in use.

• The user might already have a SoundCloud account created with the same email address (often linked through Facebook). This can happen if an account is created using Facebook without the user realizing it.
• Try logging in with Facebook to check if an account already exists.
• If you still can’t access it, try resetting the password using the email associated with your Facebook account.

Anti-spam System: 

• Another common error message is related to anti-spam systems, which may flag your sign-up or sign-in attempt as suspicious, especially if it comes from a flagged location.

What advanced troubleshooting steps can users take if they continue to have trouble after following the initial suggestions?

If you continue to have trouble, consider switching to a different browser, using a different computer, trying a different location, disabling your VPN, or using a new email address. If the error occurs during sign-in, try using another device or a different IP address to see if the issue persists.

How do the anti-spam systems work, and what might trigger these flags?

• Anti-spam systems on platforms like SoundCloud are designed to identify and block suspicious activities resembling spamming. These systems typically analyze factors like:
• IP Address: This could trigger a flag if multiple accounts are created from the same IP address.
• Browser Behavior: If the browsing activity shows unusual patterns (e.g., rapid clicks or signups), it may be flagged as automated behavior.
• Location: If you try to sign up from a region known for high spam activity, your request might be flagged as suspicious.
• These systems aim to prevent abuse, but legitimate users sometimes get caught. Users can often bypass these anti-spam triggers by switching networks and devices or using a different email.