If you’re having trouble uploading an image, first ensure that the image file size is 2MB or less. The recommended formats are .jpg or .png, and for the best results, it’s advisable to upload a square image of at least 800 x 800 pixels. Additionally, ensure your email is confirmed in your SoundCloud account settings, as unconfirmed emails can prevent image uploads.

What should users do if they continue to have trouble uploading images after following the steps?

If the issue persists after confirming the file size and format and ensuring your email is confirmed, try the following:

• Use a different browser: Sometimes, your browser might be holding onto outdated information. Try uploading the image using a different browser, such as Firefox, Chrome, or Edge. Clearing your browser’s cache or disabling antivirus and firewall software temporarily can also help.
• Re-upload after checking site status: Check the SoundCloud Status Blog to ensure there are no ongoing site issues, and then attempt to re-upload the image.
• Make sure you’re using the main site: At this time, images cannot be uploaded using the mobile site (m.soundcloud.com) or the app, so ensure you’re on the main SoundCloud website.

What upload restrictions might impact the process?

The key restrictions to be aware of are:

• File Size and Type: The image must be 2MB or less in size, and it’s recommended to use .jpg or .png formats. For optimal display, the image should be square and at least 800 x 800 pixels.
• Platform Restrictions: Currently, image uploads can only be done through the main SoundCloud website, not through the mobile site or app.