Why might tracks not appear in your playlist, and what steps can you take on the mobile app to troubleshoot?

Tracks may disappear from playlists for several reasons:

• Tracks Made Private or Removed: Tracks may not appear if they have been made private or removed from SoundCloud by the uploader. If a track is private, only the owner or users with a 'Secret Link' can see it. Similarly, if the track has been removed due to copyright infringement, it will no longer be visible in your playlist. You can visit your Tracks page and follow the 'More info' link to learn more about any tracks that have been blocked.
  
• Over Your Plan’s Upload Limit: If you are over your plan’s upload limit, older tracks may be hidden to fit within the allowed space. If you've downgraded from a plan with a higher limit, your oldest tracks might be hidden from listeners. You can access these hidden tracks by visiting your Tracks page.
• Deleted or Private Tracks from Other Users: If your playlist includes tracks from other users, those tracks might disappear if the user deletes them or makes them private.

What steps should you take if tracks go missing on the mobile app?

If tracks that should still be active are missing from your playlist on the mobile app, try the following troubleshooting steps:

• Refresh the Playlist or Collection: Go to your playlist or collection on the mobile app and swipe down the page to refresh it.
• Clear the Cache on Your Device: If refreshing doesn’t work, delete the cache on your device.
• Reinstall the App: If clearing the cache doesn’t resolve the issue, try deleting and reinstalling the SoundCloud app.

What should you do if the issue persists after following these initial troubleshooting steps?

If the problem continues after refreshing, clearing the cache, and reinstalling the app, consider whether the missing tracks might have been removed, made private, or hidden due to being over the upload limit. If none of these apply, you may need to explore further support options, such as checking the SoundCloud Status Blog for ongoing issues or contacting SoundCloud support through the appropriate channels for assistance.