I'm having trouble signing in through my Android device

  • Try turning off your internet connection and switching it back on again. (If you’re using data you may also want to switch to wi-fi). Then can you try pulling down the screen to refresh as this should hopefully update the app.

  • If you’re still having problems after that can you also try clearing your cache. To do this, head to ‘basic settings’ in the app and select ‘Clear application cache’.
  • You may also want to force stop the app going to your application manager and clicking ‘Force Stop’. Then try opening the app again to see if that has resolved the issue.

  • Finally, you could simply try deleting and reinstalling the app. This sometimes helps resolving issues.

In the event that none of these steps work, please contact us through this form and we will help you troubleshoot the next steps. 

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