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HELP CENTER

Subscriptions, Payments & Billing FAQs

How do I know if my subscription is canceled?

Using a computer, log in to your account and visit soundcloud.com/you/subscriptions and click the "Edit" button to manage your current subscription.

 
If your plan status EXPIRES, you will not be charged again in the future. 
 
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Alternatively, if your plan status RENEWS, you have not cancelled your plan and will be charged at the next payment date. 
 
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If you have subscribed via either the Apple store, or Google Play store, you can check your subscription status via your settings:
 
Apple Store:
  1. Go to phone Settings.
  2. Click iTunes & App Store.
  3. Click Apple ID at top of screen.
  4. Click View Apple ID.
  5. Click Subscriptions.
  6. Click desired app.
  7. View subscription status.

Google Play Store:

  1. Go to your subscriptions.
  2. Open the Google Play app .
  3. At the top right, tap the profile icon. ...
  4. Under “Subscriptions,” check the list of subscriptions for expired subscriptions or subscriptions with declined payment methods.
 
 

How can I change my credit card or payment method?

I want to change my credit card information

If you would like to change your credit card information this is not possible if you have already cancelled your current subscription. You will need to purchase a new subscription after the current subscription expires.

However, during an active subscription that has not been cancelled, you can update your card details by signing into your account from a computer and going to your Subscriptions page.

 

Subscription_tab.png

 Click on the 'Edit' option next to your current details:

 

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 Then, choose the option to change your payment method.

 

I want to switch to PayPal or change my PayPal account

If you are a PayPal-paying user and would like to change your info or are currently using your credit card and would like to switch to PayPal, you will need to make a new purchase. In this case:

1. Cancel your current plan at soundcloud.com/you/subscriptions*
2. Wait until the plan expires (you may see some tracks hidden, but they will reappear after you re-purchase). Then, log in and visit our subscription page and choose your desired plan.
3. Fill out the details on the next page and select your desired payment method.

Depending on your card or bank, you may see a small amount charged and then immediately refunded. This is simply a test transaction so we can verify your new payment details are authorized. You will not be charged the regular amount until your account's next payment date.

Next Pro subscriptions pictured above. The process for changing your credit card or payment details is the same for all plans. However, Next Plus and Next Pro plans have monthly or annual plans. PayPal is currently unavailable for Go or Go+ subscriptions.  

 

How do I change my Next Pro subscription from monthly to yearly payments?  

To switch from a monthly to a yearly Next Pro subscription, you will need to:

  1. Cancel your monthly subscription over at soundcloud.com/you/subscriptions on a computer. 
  2. Once you've canceled, you will have to wait for your subscription to expire. Don't worry though, nothing is deleted from your account when your subscription expires. 
  3. After this, simply head over to here and make your yearly Next Pro purchase. 

To switch from a yearly subscription to a monthly Pro subscription, you will need to follow the same steps above. 


How do I change my Next Pro subscription billing from yearly to monthly?  

To switch from a yearly to a monthly Next Pro subscription, you will need to:

  1. Cancel your yearly subscription over at soundcloud.com/you/subscriptions on a computer. 
  2. Once you've canceled, you will have to wait for your subscription to expire. Don't worry though, nothing is deleted from your account when your subscription expires. 
  3. After this, simply head over to here and make your monthly Next Pro purchase.

For Next Pro subscribers via the Apple store, we only offer the yearly subscription via the app store (you may still purchase the monthly option via SoundCloud directly). If you have subscribed to a yearly subscription via Apple, you will need to opt-out via Apple first, and then subscribe to the monthly option directly with SoundCloud after it has expired, link here.
 

My subscription expired and the new price is different, why?

When you purchase a plan, your initial purchase price is valid for the duration of your subscription, until your automatic billing cycle ends.

If you then purchase a new subscription after your previous cycle expires, you will be charged the current price for your selected subscription. Any former price does not apply any longer and cannot be retroactively applied.

You can always update your credit card details to keep your plan/old pricing from expiring by using a computer and visiting soundcloud.com/you/subscriptions.

Paying for your SoundCloud Next Pro subscription is more expensive through the Apple app store because of the transactional fees that Apple applies. If you would like to re-purchase at the lower price offered directly through our website, you can purchase at the SoundCloud Next Pro page.

 

I purchased a subscription for the wrong account, can I transfer it?

 

My payment has failed, what should I do?

There are a few reasons why your last payment might have been unsuccessful.

Please first confirm with your bank or with PayPal that they are not blocking the payment to SoundCloud and double check the following:

If you used a credit card

  • Your credit card details are no longer correct (have you received a new card?)
  • Your bank account has insufficient funds
  • Your bank is rejecting the payment due to other reasons unknown to us
  • Your card expired or the expiration date is incorrect

If you used PayPal

  • Your billing agreement was cancelled at PayPal
  • PayPal did not approve the payment

Otherwise, it could be that you entered your payment information over one year ago and your details need to be refreshed.

 

Apple subscriptions

  •  Unfortunately do not have access to their subscription or payment information, you will need to contact Apple/iTunes customer service for related billing or subscription questions.

Google Play subscriptions

  • Unfortunately do not have access to their subscription or payment information. Therefore, you will need to contact Google Play Help Center for related billing or subscription questions.

 

I’ve noticed an unauthorized payment on my account

If the payment is an automatic recurring charge for a plan which you initialized, it is not considered unauthorized and you may cancel future payments here: https://soundcloud.com/you/subscriptions 

 

If you don't recognize the payment for a plan that you did not initialize, please check whether any of your accounts have a SoundCloud Go or Pro subscription through the Subscriptions page when you are signed in. 
If they do not, then please get in touch with our Support team by filing a ticket clicking on the link at the bottom of this page and provide us with the cardholder's full name and the last four digits of the card’s number and the date of the transaction (on rare occasions where we cannot trace the payment, we may require you to provide further details). If the account is a PayPal account, please provide either the PayPal Invoice ID or the PayPal Item reference.

SoundCloud subscription payments will appear on your bank statement as:

  • "SoundCloud"
  • "SOUNDCLOUD INC"
  • "Repost Network, inc.", will show as SOUNDCLOUD INC (from July 2023 onwards)
  • "Repost", will show as SOUNDCLOUD INC (from July 2023 onwards)

 

 

What payment methods do you accept?

Currently, Go/Go+ and SoundCloud DJ can only be paid with credit card for new subscriptions (legacy users paying with PayPal, will be unaffected).

Next Plus and Next Pro:

  • Debit or credit card (Visa and MasterCard)
  • American Express
  • Diners Club
  • Discover
  • PayPal (requires a credit card)

Go/Go+ and SoundCloud DJ:

  • Debit or credit card (Visa and MasterCard)
  • American Express
  • Diners Club
  • Discover

 

What currencies do you accept?

Depending on where you are making your purchase, and your chosen payment method, we currently offer our plans in the following currencies:

  • Euros
  • US Dollars
  • British Pounds
  • Canadian Dollars
  • Australian Dollars
  • New Zealand Dollars
  • Swiss Francs
  • Danish Krone
  • Norwegian Krone
  • Swedish Krona
  • Japanese Yen
  • Egyptian Pound
  • Vietnamese Dong
  • Brazilian Real
  • Nigerian Naira

More currencies are being explored, and all currencies not listed in the above list will default to USD$. 

What if the currency I use is not in that list?

For other currency conversions, use this site to convert our prices to your local currency. Your transaction for a Next Pro subscription will be considered international, and your bank may charge you international transaction fees. 

Please note: For currencies other than those listed above, prices may change depending on the exchange rate of the bank on the day the charge is processed. This applies to refunds as well. 

 

Still need help? File a ticket.

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