How do I know if my subscription is canceled?

Using a computer, log in to your account and visit soundcloud.com/you/subscriptions and click the "Edit" button to manage your current subscription.

 

If your plan status EXPIRES, you will not be charged again in the future. 

 

 

 

Alternatively, if your plan status RENEWS, you have not cancelled your plan and will be charged at the next payment date. 

 

 

Please note that at the moment only Go+ subscription status is available on the mobile app - our Next Plus and Next Pro plan status is not displayed and can be checked only on the desktop version. 

 

 

How can I change my credit card or payment method?

I want to change my credit card information

If you would like to change your credit card information this is not possible if you have already cancelled your current subscription. You will need to purchase a new subscription after the current subscription expires.

However, during an active subscription that has not been cancelled, you can update your card details by signing into your account from a computer and going to your Subscriptions page.

 

 Click on the 'Edit' option next to your current details:

 

 Then, choose the option to change your payment method.

 

I want to switch to PayPal or change my PayPal account

If you are a PayPal-paying user and would like to change your info or are currently using your credit card and would like to switch to PayPal, you will need to make a new purchase. In this case:

1. Cancel your current plan at soundcloud.com/you/subscriptions*
2. Wait until the plan expires (you may see some tracks hidden, but they will reappear after you re-purchase). Then, log in and visit our subscription page and choose your desired plan.
3. Fill out the details on the next page and select your desired payment method.

Depending on your card or bank, you may see a small amount charged and then immediately refunded. This is simply a test transaction so we can verify your new payment details are authorized. You will not be charged the regular amount until your account's next payment date.

Next subscriptions pictured above. The process for changing your credit card or payment details is the same for all plans. However, Next Plus and Next Pro plans have monthly or annual plans. PayPal is currently unavailable for Go or Go+ subscriptions.  

 

How do I change my Next Pro subscription from monthly to yearly payments?  

To switch from a monthly to a yearly Next Pro subscription, you will need to:

1. Cancel your monthly subscription over at soundcloud.com/you/subscriptions on a computer. 
2. Once you've canceled, you will have to wait for your subscription to expire. Don't worry though, nothing is deleted from your account when your subscription expires. 

3. After this, simply head over to here and make your yearly Next Pro purchase. 

To switch from a yearly subscription to a monthly Pro subscription, you will need to follow the same steps above. 

How do I change my Next Pro subscription billing from yearly to monthly?  

To switch from a yearly to a monthly Next Pro subscription, you will need to:

1. Cancel your yearly subscription over at soundcloud.com/you/subscriptions on a computer. 
2. Once you've canceled, you will have to wait for your subscription to expire. Don't worry though, nothing is deleted from your account when your subscription expires. 

3. After this, simply head over to here and make your monthly Next Pro purchase.

When you purchase a plan, your initial purchase price is valid for the duration of your subscription, until your automatic billing cycle ends.

If you then purchase a new subscription after your previous cycle expires, you will be charged the current price for your selected subscription. Any former price does not apply any longer and cannot be retroactively applied.

You can always update your credit card details to keep your plan/old pricing from expiring by using a computer and visiting soundcloud.com/you/subscriptions.

 

I purchased a subscription for the wrong account, can I transfer it?