How do I know if my subscription is canceled?

Using a computer, log in to your account and visit soundcloud.com/you/subscriptions and click the "Edit" button to manage your current subscription.

 

If your plan status EXPIRES, you will not be charged again in the future. 

 

Alternatively, if your plan status RENEWS, you have not cancelled your plan and will be charged at the next payment date. 

 

 

If you wish to cancel:

1. Sign into your account on a computer and going to your Subscriptions page

2. Click on the icon next to your current subscription status (Edit) and follow the prompts to cancel your plan.

3. You will then be redirected to the page where you will be able to cancel.

 

 

If you have subscribed via either the Apple store, or Google Play store, you can check your subscription status via your settings:

 

Apple Store:

1. Go to phone Settings.
2. Click iTunes & App Store.
3. Click Apple ID at top of screen.
4. Click View Apple ID.
5. Click Subscriptions.
6. Click desired app.
7. View subscription status.

Google Play Store:

1. Go to your subscriptions.
2. Open the Google Play app .
3. At the top right, tap the profile icon. ...
4. Under “Subscriptions,” check the list of subscriptions for expired subscriptions or subscriptions with declined payment methods.

 

 

How can I change my credit card or payment method?

I want to change my credit card information

If you would like to change your credit card information this is not possible if you have already cancelled your current subscription. You will need to purchase a new subscription after the current subscription expires.

However, during an active subscription that has not been cancelled, you can update your card details by signing into your account from a computer and going to your Subscriptions page.

 

 Click on the 'Edit' option next to your current details:

 Then, choose the option to change your payment method.

 

I want to switch to PayPal or change my PayPal account

If you are a PayPal-paying user and would like to change your info or are currently using your credit card and would like to switch to PayPal, you will need to make a new purchase. In this case:

1. Cancel your current plan at soundcloud.com/you/subscriptions*
2. Wait until the plan expires (you may see some tracks hidden, but they will reappear after you re-purchase). Then, log in and visit our subscription page and choose your desired plan.
3. Fill out the details on the next page and select your desired payment method.

Depending on your card or bank, you may see a small amount charged and then immediately refunded. This is simply a test transaction so we can verify your new payment details are authorized. You will not be charged the regular amount until your account's next payment date.

Artist Pro subscriptions pictured above. The process for changing your credit card or payment details is the same for all plans. However, Artist Pro plans have either monthly or annual plans. PayPal is currently unavailable for Go or Go+ subscriptions.  

 

How do I change my Artist Pro subscription from monthly to yearly payments?  

To switch from a monthly to a yearly Artist Pro subscription, you will need to:

1. Cancel your monthly subscription over at soundcloud.com/you/subscriptions on a computer. 
2. Once you've canceled, you will have to wait for your subscription to expire. Don't worry though, nothing is deleted from your account when your subscription expires. 

3. After this, simply head over to here and make your yearly Artist Pro purchase. 

To switch from a yearly subscription to a monthly Pro subscription, you will need to follow the same steps above. 

How do I change my Artist Pro subscription billing from yearly to monthly?  

To switch from a yearly to a monthly Artist Pro subscription, you will need to:

1. Cancel your yearly subscription over at soundcloud.com/you/subscriptions on a computer. 
2. Once you've canceled, you will have to wait for your subscription to expire. Don't worry though, nothing is deleted from your account when your subscription expires. 

3. After this, simply head over to here and make your monthly Artist Pro purchase.

For Artist Pro subscribers via the Apple store, we only offer the yearly subscription via the app store (you may still purchase the monthly option via SoundCloud directly). If you have subscribed to a yearly subscription via Apple, you will need to opt-out via Apple first, and then subscribe to the monthly option directly with SoundCloud after it has expired, link here.

 

When you purchase a plan, your initial purchase price is valid for the duration of your subscription, until your automatic billing cycle ends.

If you then purchase a new subscription after your previous cycle expires, you will be charged the current price for your selected subscription. Any former price does not apply any longer and cannot be retroactively applied.

You can always update your credit card details to keep your plan/old pricing from expiring by using a computer and visiting soundcloud.com/you/subscriptions.

Paying for your SoundCloud Artist Pro subscription is more expensive through the Apple app store because of the transactional fees that Apple applies. If you would like to re-purchase at the lower price offered directly through our website, you can purchase at the SoundCloud Artist Pro page.

 

I purchased a subscription for the wrong account, can I transfer it?

We can help you transfer your yearly Artist Pro subscription to the correct account in case you accidentally applied it to the wrong one.

Please get in touch our Payments team here and provide the profile URL of the account the subscription has been purchased on, and which account you would like it transferred onto. We will then take a look to see if the change is possible for the accounts in question.

Unfortunately we cannot transfer any monthly subscriptions, which includes Go or Go+. 

In this case, you will have to cancel your monthly Artist Pro or Go plan by logging into a computer, going to your subscriptions page and make a new purchase for the correct subscription and on the desired account when you're ready.

Apple subscriptions: Unfortunately do not have access to their subscription or payment information, you will need to contact Apple/iTunes customer service for related billing or subscription questions.