Distribution Troubleshooting and Editing a Release
Why isn’t my release live in all stores?
The most common reason is that your release date was too early (e.g. you set your release date to today and the content was delivered after the proposed release date). Although it may take only a few days for your content to be reviewed and delivered by our team, some stores can take up to 2 weeks to have the content go live.
If you don’t think this is the cause, our team can look into this for you. Please reach out to us via support chat or email with the following information:
The title of the release
The UPC for the release
The platform(s) where you release is not live
My release is on the wrong artist profile. Why did this happen and how can I fix this?
Usually this is caused by 1) a spelling or casing error in the artist name (e.g. typing in “b.O.b” instead of B.o.B) or 2) having a generic / short artist name that matches an already existing artist.
We highly recommend using artist names that are as specific / original as possible to avoid this issue, however, if you are set on your artist name and want this issue corrected for your release, please reach out to us via support with the following information:
The title of the release you would like to update
The UPC for the release
The name of the artist that was mapped incorrectly
A link to the correct artist profile on the platform where the artist is mapped incorrectly
If there is no artist profile, please let us know that you need a new artist profile created.
After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!
I need to replace an audio file on a distributed release. What do I do?
Please reach out to us via support chat or email with the following:
The title of the release you would like to update
The UPC for the release
The title of the track you would like to update
The audio file (remember to send a 16-bit 44.1kHz WAV file)
After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!
I need to replace my artwork. What do I do?
Please reach out to us via support chat or email with the following:
The title of the release you would like to update
The UPC for the release
The artwork file (remember to only send a jpg or png file that is 3000x3000 px)
After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!
I can’t upload my artwork because it is the wrong size. How do I resize my artwork?
If you are unsure how to resize your artwork to 3000x3000, you can use a 3rd party tool like PIXLR and resize your image for free: https://pixlr.com/.
Can I remove a song from my release?
Unfortunately, stores do not allow a single song to be removed from a release after it has been distributed. If you would like to do this, please create a new release with the song removed, but rather than allow us to create new ISRCs, enter the ones already associated with the live version of the release. This will allow play-counts to stay the same and it will stay in all saved playlists. Once the new version of the release is live, you can reach out to our team so we can take the old version down.
How do I take down a release?
Please reach out to us via support chat or email with the following:
The title of the release you would like to takedown
The UPC for the release
The reason you would like the content taken down (many times, we can update your release instead of taking it down)
After you receive confirmation from our team that we completed the takedown, please allow 3-5 business days for stores to reflect the change!
I already submitted my release and want to make a change. How can I do this?
Please reach out to us via support chat or email with the following:
The title of the release you would like to update
The UPC for the release
The change(s) you would like to make
After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!
A release that is not mine is showing up on my Spotify profile. What can I do?
If you notice a release that isn’t yours has been added to your Spotify profile:
- Go to this link: https://artists.spotify.com/c/content-mismatch
- Login to your Spotify for Artists account
- Please note: you must have a verified Spotify for Artists profile to successfully make this request. If you are not yet verified, please see more information here.
- Choose “Another artist’s release is on my profile”
- Confirm the email address and artist name(s) associated with your account
- Select the release(s) that do not belong to you
Per Spotify, it may take up to 15 days to process the request.
What additional steps do I need to take in order for my music to be programmed on Peloton?
Because Peloton is a curated platform, you’ll need to additionally follow the instructions below so your music is eligible to be programmed. Peloton requires these steps to confirm your composition and any splits:
- Login to your Music Reports Publisher account
- If you don’t yet have an account, you can request one by filling out this form.
- Visit the Songdex® Marketplace on the left side of the page
- Scroll to find Peloton Offer
- Click to Opt-In to the Peloton Offer
- Fill out the Catalogue Submission Form by opening the document and going to File>Make a Copy
- Enter relevant information and go to File>Download>PDF Document
- Name your file: "NAME_Peloton Catalogue Submission" replacing “NAME” with your own name
- Email your document to shareinfo@musicreports.com
Please note: Peloton is a curated platform and we cannot guarantee any placements there.
What additional steps do I need to take in order for my music to be available on Pretzel?
If you have not, you will need to register with a PRO (ASCAP or BMI if based in US) and register your compositions with them. Once your composition is registered with a PRO, you will need to fill out this form so that your content may be available on the Pretzel platform.