HELP CENTER

Distribution Troubleshooting and Editing a Release

I already submitted my release and want to make a change.  How can I do this? 

If you need to edit your release which has already been approved, please reach out to us here with the following information: 

  • The title of the release you would like to update
  • The UPC for the release
  • The change(s) you would like to make

At this time, we are no longer able to update the audio or artist name on your releases as these changes frequently cause issues on stores like Spotify and Apple Music. 

 

If the changes to your audio are significant, especially if the time stamp of the files is several seconds different, we’d recommend recreating your release with the new file and then submitting a request to takedown the old one. If you are creating a new release, please do not use the ISRC for this new release - we will create a new one for you.

If you’re interested in updating your artist name, please be aware that this is not something all stores allow. However, if you would like to move forward with this, you must have at least one approved release with your new artist name on your new profiles. Only after there is at least one release live on new profiles with your new artist name can we make requests for your previous releases, though there are many cases in which stores do not accept these updates. It’s vital for you to choose a unique artist name when you first start releasing music to avoid issues in the future. 

 

How do I take down a release?

You can now request takedown for your releases in your SC4A dashboard. To request a takedown: 

  1. Login to your SC4A account
  2. Click Distribution in the left navigation bar
  3. Click the release you’d like to takedown
  4. Click Request Takedown in the top right corner
  5. Select the reason you’d like to takedown your release
  6. Click Request Takedown to confirm

Once we have received your request, our team will review and typically take down the release within a couple of days. Any earnings generated before the release was taken down will still be paid out to you.

 

My release is on the wrong artist profile.  Why did this happen and how can I fix this?  

Usually this is caused by a spelling or casing error in the artist name (e.g. typing in “b.O.b” instead of B.o.B) or having an artist name that matches an already existing artist.

When selecting an artist name for your first release, it is vital you choose a unique artist name to avoid issues in the future. If you do need to remap your release to the correct artist profiles, please reach out here with the following information: 

  • The title of the release you would like to update 
  • The UPC for the release 
  • The name of the artist that was mapped incorrectly 
  • A link to the correct artist profile on the platform where the artist is mapped incorrectly
  •  If there is no artist profile, please let us know that you need a new artist profile created.

Once we have confirmed the updates, please allow 3-5 days for all stores to reflect the changes. 

 

Can I remove a song from my release? 

Unfortunately, stores do not allow a single song to be removed from a release after it has been distributed.  If you would like to do this, please create a new release with the song removed, but rather than allow us to create new ISRCs, enter the ones already associated with the live version of the release. This will allow play-counts to stay the same and it will stay in all saved playlists. Once the new version of the release is live, you can request the older version of the release be taken down.

 

Why isn’t my release live in all stores?

The most common reason is that your release date was too early (e.g. you set your release date to today and the content was delivered after the proposed release date).  Although it may take only a few days for your content to be reviewed and delivered by our team, some stores can take up to 2 weeks to have the content go live. If you’re still not seeing your release live after several 

 

I can’t upload my artwork because it is the wrong size.  How do I resize my artwork? 

If you are unsure how to resize your artwork to 3000x3000, you can use a 3rd party tool like PIXLR and resize your image for free: https://pixlr.com/.

A release that is not mine is showing up on my Spotify profile. What can I do?

If you notice a release that isn’t yours has been added to your Spotify profile:

  1. Go to this link: https://artists.spotify.com/c/content-mismatch
  2. Login to your Spotify for Artists account
    • Please note: you must have a verified Spotify for Artists profile to successfully make this request. If you are not yet verified, please see more information here.
  3. Choose “Another artist’s release is on my profile”
  4. Confirm the email address and artist name(s) associated with your account
  5. Select the release(s) that do not belong to you

Per Spotify, it may take up to 15 days to process the request.

 

What additional steps do I need to take in order for my music to be programmed on Peloton?

Because Peloton is a curated platform, you’ll need to additionally follow the instructions below so your music is eligible to be programmed. Peloton requires these steps to confirm your composition and any splits:

  1. Login to your Music Reports Publisher account
    •  If you don’t yet have an account, you can request one by filling out this form
  2. Visit the Songdex® Marketplace on the left side of the page
  3. Scroll to find Peloton Offer
  4. Click to Opt-In to the Peloton Offer
  5. Fill out the Catalogue Submission Form by opening the document and going to File>Make a Copy
  6. Enter relevant information and go to File>Download>PDF Document
    •  Name your file: "NAME_Peloton Catalogue Submission" replacing “NAME” with your own name
  7. Email your document to shareinfo@musicreports.com

Please note: Peloton is a curated platform and we cannot guarantee any placements there.

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