Distribution Troubleshooting and Editing a Release

Why isn’t my release live in all stores?

The most common reason is that your release date was too early (e.g. you set your release date to today and the content was delivered after the proposed release date).  Although it may take only a few days for your content to be reviewed and delivered by our team, some stores can take up to 2 weeks to have the content go live.

If you don’t think this is the cause, our team can look into this for you.  Please reach out to us via support chat or email with the following information:

The title of the release

The UPC for the release

The platform(s) where you release is not live

 

My release is on the wrong artist profile.  Why did this happen and how can I fix this?  

Usually this is caused by 1) a spelling or casing error in the artist name (e.g. typing in “b.O.b” instead of B.o.B) or 2) having a generic / short artist name that matches an already existing artist.

We highly recommend using artist names that are as specific / original as possible to avoid this issue, however, if you are set on your artist name and want this issue corrected for your release, please reach out to us via support chat or email with the following information:

The title of the release you would like to update 

The UPC for the release 

The name of the artist that was mapped incorrectly 

A link to the correct artist profile on the platform where the artist is mapped incorrectly

 If there is no artist profile, please let us know that you need a new artist profile created.

For mapping issues on Spotify, please fill out this form.

After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!

 

I need to replace an audio file on a distributed release.  What do I do? 

Please reach out to us via support chat or email with the following:  

The title of the release you would like to update

The UPC for the release

The title of the track you would like to update

The audio file (remember to send a 16-bit 44.1kHz WAV file)

After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!


I need to replace my artwork.  What do I do?

Please reach out to us via support chat or email with the following: 

The title of the release you would like to update

The UPC for the release

The artwork file (remember to only send a jpg or png file that is 3000x3000 px)

After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!


I can’t upload my artwork because it is the wrong size.  How do I resize my artwork? 

If you are unsure how to resize your artwork to 3000x3000, you can use a 3rd party tool like PIXLR and resize your image for free: https://pixlr.com/.


Can I remove a song from my release? 

Unfortunately, stores do not allow a single song to be removed from a release after it has been distributed.  If you would like to do this, please create a new release with the song removed, but rather than allow us to create new ISRCs, enter the ones already associated with the live version of the release. This will allow play-counts to stay the same and it will stay in all saved playlists. Once the new version of the release is live, you can reach out to our team so we can take the old version down.


How do I take down a release?

Please reach out to us via support chat or email with the following: 

The title of the release you would like to takedown

The UPC for the release

The reason you would like the content taken down (many times, we can update your release instead of taking it down)

After you receive confirmation from our team that we completed the takedown, please allow 3-5 business days for stores to reflect the change!


I already submitted my release and want to make a change.  How can I do this? 

Please reach out to us via support chat or email with the following: 

The title of the release you would like to update

The UPC for the release

The change(s) you would like to make

After you receive confirmation from our team that we completed the update, please allow 3-5 business days for stores to reflect the change!

 

 

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