SoundCloud puts your security first by offering two-factor authentication (2FA) for your account. But losing access to your 2FA device can be stressful, especially if you also misplaced your backup codes. This guide explains exactly what to do if you’re locked out, so you can quickly recover access and keep your creative journey going.

Understanding 2FA and Its Importance

Two-factor authentication (2FA) gives your SoundCloud account an extra security layer. Besides your password, you need a code from a secondary device. This protects your music, subscriptions, and personal details from unauthorized access, keeping your connection to fans and other artists safe.

Immediate Steps After Losing Your 2FA Device

1. Check if you have backup codes stored securely. These can help you sign in without your device.
2. Try using another device where you're still logged into SoundCloud to access your security settings.

3. If you have neither, prepare to contact SoundCloud Support with information to verify your identity.

    

Contacting SoundCloud Support for Account Recovery

1. Go to the SoundCloud Help Center and submit a support request.
2. Provide the email linked to your SoundCloud account.
3. Attach a recent photo ID that matches your account details for verification.

4. Wait for SoundCloud Support to review and respond. Once verified, they’ll disable 2FA so you can regain access.

    

Re-enabling 2FA After Regaining Access

1. Sign in to your SoundCloud account.
2. Navigate to account settings and follow instructions to set up 2FA with your new device.

3. Download and securely store your new backup codes to prevent future lockouts.

    

Conclusion: Keep Your Music Safe

Losing your 2FA device doesn’t mean losing your SoundCloud community. By contacting Support and verifying your identity, you can quickly regain access. Stay empowered and creative—make sure to re-enable 2FA and secure your backup codes to keep your account, your music, and your fans safe for the future.