If your track is available on most platforms but missing from Spotify or Facebook, don’t worry—this is a common distribution hiccup that can be resolved. On SoundCloud, we make it easy for artists to ensure their music reaches as many fans as possible. This article explains how to request a redelivery and what timelines to expect.

Understanding Redelivery

Redelivery is the process of resending your approved and live track to selected streaming services where it hasn't appeared yet. This can solve issues where your music shows up everywhere except Spotify, Facebook, or Instagram.

How to Request Redelivery via SoundCloud Support

1. Log in to your SoundCloud account.
2. Visit the Help Center and select the option to contact support.
3. Submit a request detailing your missing track and the platforms affected (Spotify, Facebook, or Instagram).

4. Wait for confirmation from support that your redelivery request is being processed.

    

Redelivery Timelines

Spotify: Up to 7 days to appear after redelivery.

Facebook/Instagram: Usually 3-5 days to update the catalog.

Possible Rights Issues on Facebook and Instagram

If your track still doesn’t appear on Facebook or Instagram after redelivery, there may be rights restrictions unique to Meta platforms. Review Meta’s music rights guidelines or reach out to their support for further clarification.

Conclusion

Ensuring your music reaches every corner of your audience is core to SoundCloud’s mission. Redelivery can solve most missing track issues. For persistent problems, support teams—both ours and Meta’s—are here to help you keep the music flowing.