Signing in

• ● I forgot my login details
• ● I'm having trouble signing in through my Android device
• ● I'm having problems signing in on iOS
• ● I requested a password reset but I have not received a password reset email
• ● I want to sign in to my account without Facebook
• ● I don't have access to my email or password

+++ See all 13 articles

Creating an account

• ● I get an error when I try to create an account
• ● I confirmed my email, but still can’t use SoundCloud properly
• ● I created an account but I haven’t received my confirmation email

Managing my profile

• ● The Profile URL I want is taken
• ● Resetting your password
• ● My profile page won't load
• ● The changes I made to my profile aren’t saving
• ● I'm having another problem with my profile
• ● I'm having trouble saving changes to my Display Name or Profile URL

+++ See all 9 articles

Insights

• ● Insights aren't updating
• ● Activity on tracks look suspicious or fake
• ● Unable to see additional insights with Pro plan
• ● Insights summary not appearing on Stream page
• ● Insights Summary isn't matching Insights Overview page

Uploading and managing tracks

• ● Uploading file is stuck on 'Preparing for transcoding'
• ● Uploaded track disappeared from profile
• ● Unable to delete track from your profile
• ● Unable to enable downloads for a track
• ● Mobile app still plays the older version of a track

Creating and managing playlists

• ● Tracks aren't appearing in your playlist
• ● Playlist doesn't have a Share button
• ● Track or playlist release date keeps changing
• ● Unable to enable downloads for a playlist

Playing tracks and playlists

• ● Unable to play tracks
• ● Can't find a track anymore

Comments

• ● Comments aren't appearing on your track
• ● Can't make or reply to a comment

Messaging

• ● Can't send or reply to a message

Followers

• ● Follower count is stuck, and won't increase
• ● Follower count suddenly dropping
• ● Can't follow other users
• ● Not receiving email notifications about new followers

Podcasting

• ● Changes made aren’t showing in Apple Podcasts
• ● Apple Podcasts is giving an error message
• ● Your RSS feed isn't working
• ● Track not showing in RSS feed
• ● Problems with your podcast

Notifications

• ● I’m not receiving email notifications