Note: this article is about browser-related issues regarding the display of elements in your SoundCloud profile on Web. For account related questions, please navigate the Your Account section. For common issues and questions, please navigate our First Aid section.
If your problem is mobile-specific, you can search our Help Community. Chances are others users have already reported it.
If you believe your profile is missing information or is displaying something wrong, first make sure that you are using a browser version that SoundCloud supports. The lowest browser versions SoundCloud supports are:
- Chrome 35
- Firefox 28
- Internet Explorer 10
- Safari 6
If you are using an older browser version, please upgrade it. Also, please disable all of your browser extensions, many a time these can be the source of the issue.
My browser version is up to date and I've disabled all browser extensions, what do I do?
Please try loading the page after following these steps:
- Check our Status Blog to make sure that there are not any interruptions on site that could cause you difficulties loading pages
- Check to see if the page loads in a different browser than your usual one i.e Firefox, Chrome, Internet Explorer
- If applicable, try disabling anti virus and any Firewall’s your browser may have installed
Still need help? File a ticket.