Accounts may be frozen for various reasons, such as policy violations, fraud or security concerns requiring resolution.

Before contacting support, users should check their emails and SoundCloud messages folder for any notifications related to the issue or review their account activity to identify potential reasons for the freeze. SoundCloud will always inform users via email in these cases.

What should users expect from support?

If your account is frozen, please reach out to our AI agent. They can create a ticket for you, and a support specialist will be in touch. They will assist you in resolving the issue and guide you through the necessary steps to regain access to your account.