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European Union Digital Services Act (DSA) Resolution Options

This policy applies only to users covered by the European Union’s Digital Services Act (DSA).

 

SoundCloud may take certain restrictive actions on your content or account if we believe you have violated the law, any of our Terms (including the Terms of Use and Community Guidelines, Monetization Terms of Use), or may decide not to act on a report you submitted regarding potential illegal or Terms-violating content. When this happens and you disagree with our decision, you may be able to refer your matter to an out-of-court dispute settlement body.

 

You may wish to first dispute SoundCloud’s decision using our internal disputes process resulting from the first decision you received via email.

 

What is an out-of-court dispute settlement body under the DSA?

Out-of-court dispute settlement bodies are independent bodies with the means and expertise to consider the issues brought to them. The DSA requires that each Member State certify out-of-court settlement bodies to handle eligible disputes.

 

What types of complaints are eligible for out-of-court dispute settlement under the DSA?

Matters may be referred to a certified out-of-court dispute settlement body in the following circumstances:

  1. The visibility of your content, your ability to monetize content, or your account has been restricted because SoundCloud determined that your content was illegal or violated one of our Terms;
  2. You reported content that you believe violated the law or our Terms and SoundCloud did not remove the content.

 

How will SoundCloud comply with this process?

SoundCloud will work with the out-of-court settlement body where required by law. SoundCloud is not bound by any decisions made by these out-of-court settlement bodies.

 

The exact process for seeking out-of-court settlement resolution has not yet been established, and the process may vary depending upon the Member State. We will update this site as information becomes available.

 

Additional options may be available

You may have the option to dispute SoundCloud’s decision through our internal disputes process. If you've received any communication from SoundCloud about the option to dispute, please check it for more information. For more information on our internal disputes process please check our Moderation & Enforcement Policies.

 

You also have the option to pursue your claims in court. If you have legal questions or wish to examine legal options that may be available to you, you may want to consult with your own legal counsel.

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