Step 1: Try turning off your internet connection and switching it back on again. (If you’re using data, you may also want to switch to Wi-Fi).

Step 2: Try pulling down the screen to refresh, which hopefully updates the app.

Step 3: If you’re still having problems, try clearing your cache by heading to ‘basic settings’ in the app and selecting ‘Clear application cache.’

Step 4: You may also want to force-stop the app by going to your application manager and clicking ‘Force Stop.’ Then, try reopening the app to see if that has resolved the issue.

Step 5: Finally, you could try deleting and reinstalling the app. This sometimes helps resolve issues.

In the event that none of these steps work, please contact us through this form and we will help you troubleshoot the next steps.