Your Insights troubleshooting
Insights aren't updating
If it seems like your Insights are stuck on your track's individual page or your profile, this is due to caching. You can get around this by refreshing your cache.
To check your Insights in the most accurate spots on the site, it's best to look at your track's stats through your Insights Overview page.
Please note: It's important to know that our Insights don't register self-plays. So if you are signed into your account and play your own track, this play will not be counted. If you want to check if your Insights are actually updating you can try playing the track when you are not signed into your account and then sign back into your account to see if your play count has updated.
Insights Summary isn't matching Insights Overview page
The Insights Summary displays how many plays you have received in a rolling 24 hour period. This means every hour it will display a new 24 hour window, which is why you might see your plays fluctuate each hour here and why they might not match immediately on your Insights Overview page.
Insights summary not appearing on your Feed
If your Insights Summary is not appearing on your Feed, this means that you have not received any plays within the last 7 days. Once you get plays on your tracks again, the Insights Summary will reappear.
Unable to see additional insights
If your account is on a Artist Pro subscription, then being unable to see the additional insights is due to caching on our site. Please log out and back into your account and you will see that the cache has been refreshed and your additional insights are available.
Activity on tracks look suspicious or fake
If you’ve noticed an unexpected, sudden increase in activity on your track or account, this can sometimes be explained by fake accounts on the platform.
These accounts follow, play, like and repost sounds across the community in order to appear human. Our Trust and Safety engineers work hard to detect fake accounts on the platform, but cannot always remove them before they have the chance to make actions on the site. When they are removed, any reposts, comments, follows or likes they have made, will also be removed.
Please note: We do not have the technical means of reverting, or adjusting, play counts.
For now, we recommend that you block and report any account you suspect to be fake. You can do this using our block feature. You must be on a computer, not a mobile device, to use this feature.
Stats for a deleted track or account
If you delete your account, your stats will also be removed from SoundCloud.
Unable to see additional insights with an Artist Pro plan
In order to see your extended Insights, you need an Artist Pro plan. If you have a Artist Pro subscription, but your Insights page indicates that you are a Basic user, please go to your Subscriptions page and make sure that your Artist Pro subscription is still active.
If your account is on a Artist Pro subscription, then being unable to see the additional insights is due to caching on our site. Please log out and back into your account and you will see that the cache has been refreshed and your additional insights are available.
Exporting Insights
We do not currently have an exporting feature available for our Insights.