Mobile App Issues & Troubleshooting
Why am I hearing an older version of a track I uploaded?
If you are still able to hear an older version of your track on a mobile device, this is because your mobile device has your track cached. Manually refreshing the app should update the track - to do this, swipe down from the middle of the screen on a page in the app so that you see the spinning wheel and the page reload.
What should I do if I encounter issues while uploading on mobile?
Check your internet connection: Ensure your device is connected to a stable Wi-Fi or mobile data network.
Confirm your email address: Your account must be confirmed via email to upload tracks using the SoundCloud app.
Refresh the upload status: If the track appears stuck in the “processing” state, swipe up to refresh the upload status.
Verify file format: The Upload feature supports various audio file formats, including lossless HD files like FLAC, WAV, ALAC, or AIFF. Ensure your file is compatible.
What happens if my track doesn’t immediately appear after uploading?
Processing Time: If your track shows a “processing” status, it means SoundCloud is still transcoding the file. This is normal and usually resolves within a few moments. Refresh the page if necessary.
Playback Issues: If your track isn’t playable right away, it may still be transcoding. Wait a few moments and try again.