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HELP CENTER

How do I update my renewal details or cancel?

After purchasing a SoundCloud DJ subscription, users have the option to opt-out from further payments, downgrade to GO+ or cancel their subscription. 

 

For information about how to check if your subscription is up for renewal or cancellation or to change your payment details, please take a look at this article, link here.

 

How do I cancel my SoundCloud DJ subscription?

Currently, we only offer SoundCloud DJ via SoundCloud direct. SoundCloud DJ is not offered via the Apple or Google Play stores, therefore can only be cancelled via a computer while signed into your User account.

 

Web and Android

Please note that you cannot cancel via the app, only using a computer.

1. Sign into your account on a computer and going to your Subscriptions page

2. Click on the icon next to your current subscription status (Edit) and follow the prompts to cancel your plan.

3. You will then be redirected to the page where you will be able to cancel.

 

How can I confirm my SoundCloud DJ subscription is cancelled?

Using a computer, log in to your account and visit soundcloud.com/you/subscriptions, and check if your plan status is "EXPIRES", this means you have cancelled your subscription successfully. You can also check your status via mobile.

 

Can I request a refund for my SoundCloud DJ subscription?

SoundCloud does not offer refunds for delivered SoundCloud DJ subscriptions, however you can opt-out from further payments during the current billing cycle.

 

 

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