This can happen for numerous reasons, such as: Common artist names, signs and symbols in the artist name, multiple rightsholders delivering the same content or the designated artist profile has been deleted. 

In some cases, when our system is unable to find an appropriate profile to map to, a new profile with your delivered Artist Name will be created. This is known as an auto-generated profile.

In cases where a rightsholder or user gets in touch letting us know that content has been misingested, we are able to move content over to the correct, indicated profile. Unfortunately, due to current limitations, this means that all track metrics are lost. This includes play counts, comments, and likes.

Although the play counts and social signals do not carry across when moving content, rest assured that content does perform far better on artists' personal and correct profiles than on auto-generated or incorrect profiles, and moving content is beneficial to both creators and fans.

How do I report my tracks on the wrong profile?

Please get in touch with your Rightsholder / Digital Distributor and request that the tracks be migrated or the profiles to be merged. SoundCloud requires written confirmation from the rightsholder for the content to be moved to another profile. If you're unaware of your relationship to this rightsholder, then please contact your label who will be able to help.

For more information, please refer to our article on Rightsholder content.