HELP CENTER

I've found an Auto-Generated Profile. What do I do?

I found a profile using my artist name and posting my music that I didn't create - what's going on? 

Does the profile look quite anonymous (as in it’s lacking photos and any information other than your artist name)? This is most likely an auto-generated profile. In other words: a profile created by SoundCloud when our system is unable to find the correct profile to host content delivered by a rightsholder.

A rightsholder, also known as a digital distributor, distributes content to digital platforms like SoundCloud, typically for monetisation. We are legally obliged to host all content delivered to us by digital distributors and this is why we create auto-generated profiles when our system can’t find the correct profile to put content on – because every track needs a home.

 

You have two options:

  • You can file a ‘profile harmonization’ request with your Rightsholder / Digital distributor

    What is profile harmonization?

    When merging an auto-generated profile into a manual one and deleting the duplicate, plays and social signals from the auto-generated profile are lost. You keep control of your account, settings, visuals, and manually uploaded tracks, but can't edit supply chain content—only the rightsholder can update that.

     

  • You can report an auto-generated profile and request a takedown through your rightsholder or digital distributor.

    What is a takedown request?

    A rightsholder has requested SoundCloud to remove supply-chain content. If you want tracks from an auto-generated profile removed entirely, SoundCloud can't do this directly. Instead, contact your digital distributor (through your label if needed) and ask them to send us a takedown request. If you need help identifying your distributor, reach out to us.

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