Having another problem listening
Streaming music seamlessly is at the heart of the SoundCloud experience. However, playback or streaming errors can occur due to network, device, or app-related issues. Whether you’re an artist previewing your latest track or a fan enjoying your favorite playlist, this guide will help you diagnose and fix common SoundCloud streaming problems on web and mobile.
Common Causes of Streaming Issues
- Unstable or slow internet connection
- Outdated app or browser versions
- Corrupted app cache or data
-
Device-specific software bugs
Quick Troubleshooting Steps
- Check your internet connection. Switch between WiFi and mobile data or restart your router if needed.
- Update the SoundCloud app or your web browser to the latest version.
- Clear cache/data from your SoundCloud app settings (Android/iOS) or clear browser cache on web.
- Restart your device to refresh its network and memory.
On Android or iOS apps
Pull down on the screen until you see a spinning wheel to refresh the page, and see if that helps. If not, check to make sure that you are on a stable wifi or date connection. If you are still experiencing trouble, please delete and reinstall the app and see if that helps.
On Web
If you are having troubles when streaming, first make sure that you are using a browser version that SoundCloud supports. The lowest browser versions SoundCloud supports are:
- Chrome 57 or newer
- Firefox 50 or newer
- Edge 18 or newer
- Safari 10.1 or newer
If you are using a lower browser version, please upgrade it.
My browser version is up to date, what do I do?
Please try loading the page after following these steps:
- Check our Status Blog to make sure that there are not any interruptions on site that could cause you difficulties loading pages
- Check to see if the page loads in another browser i.e Firefox, Chrome, Edge
-
If applicable, try disabling anti virus and any Firewall’s your browser may have installed
When to Contact SoundCloud Support
- Persistent errors after trying all troubleshooting steps
- Streaming issues for only certain tracks or albums
- Suspected account-related restrictions or technical bugs