HELP CENTER

I found tracks in the wrong place, what do i do?

Why are there tracks on my profile that belong to another artist?

Sometimes tracks are uploaded to the wrong profile as part of our SoundCloud Go subscription service. This is known as misingested content. This happens when labels and rightholders send SoundCloud the content via the supply chain feed, and our system mistakenly attributes it to the wrong profile.

 

Why?

This can happen for numerous reasons, such as: Common artist names, signs and symbols in the artist name, multiple rightsholders delivering the same content or the designated artist profile has been deleted. 

In some cases, when our system is unable to find an appropriate profile to map to, a new profile with your delivered Artist Name will be created. This is known as an auto-generated profile.

In cases where a rightsholder or user gets in touch letting us know that content has been misingested, we are able to move content over to the correct, indicated profile. Unfortunately due to current limitations this means that all track metrics are lost. This includes, play counts, comments and likes.

Although the play counts and social signals do not carry across when moving content, rest assured that content does perform far better on artists' personal and correct profiles than on auto-generated or incorrect profiles, and moving content is beneficial to both creators and fans.

 

How do I report tracks on the wrong profile?

If you would like to report a track(s) on the wrong profile, please fill in this form.

 

I found a profile using my artist name and posting my music that I didn't create - what's going on? 

Does the profile look quite anonymous (as in it’s lacking photos and any information other than your artist name)? This is most likely an auto-generated profile. In other words: a profile created by SoundCloud when our system is unable to find the correct profile to host content delivered by a rightsholder.

A rightsholder, also known as a digital distributor, distributes content to digital platforms like SoundCloud, typically for monetisation. We are legally obliged to host all content delivered to us by digital distributors and this is why we create auto-generated profiles when our system can’t find the correct profile to put content on – because every track needs a home.

 

I've found an Auto-Generated Profile - what do I do?

You have two options:

  • You can file a ‘profile harmonisation’ request with us, which will be fulfilled within 10 - 15 days.

What is a profile harmonisation?

In short: Moving all tracks from an auto-generated profile on to a manual profile and deleting the auto-generated account. Currently when a harmonisation is actioned, all plays and social signals associated with the duplicate profile are lost. To be clear, you retain full control of your own account, its settings and visuals, manually uploaded tracks etc. when we merge profiles, but you will be unable to edit the supply chain content. Supply chain content can only be updated by the rightsholder.

Reporting an auto-generated profile:

If you would like to report an auto-generated profile, please refer to this help article. (insert link)

  • You can have a 'takedown request' issued.

What is a takedown request?

A request from a rightsholder asking SoundCloud to remove supply-chain content. If you would like to request that the tracks on the auto-generated profile be removed from the platform altogether, that’s not something SoundCloud can help with directly. In this instance, you'll need to get in touch with the relevant digital distributor (via your label if need be) and get them to send us a takedown request for the content. (You can reach out to us for information on who your digital distributor is.)

 

For more information, please refer to our article on Rightsholder content.

Was this article helpful?
2 out of 3 found this helpful