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Artist subscriptions FAQs

How do I cancel my Next Pro subscription?

You can cancel your Next Pro subscription at any time by going to your Subscriptions page using a computer (this is not possible from a mobile device). 

Please note that the current Pro subscription is retired so in case you want to restore it after cancelling or downgrading again, it will not be possible. 

You can find your subscription status by hitting the overflow icon '...' on the right side of the navigation bar.

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Click the "Edit" icon next to your current subscription status:

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Then, follow the prompts to cancel your plan.

If you would like to cancel your plan, it will remain active until its expiry date and all of your features and tracks will still be up as usual until your subscription expires. You can check the "expires on" date here.

Please note: you can only re-subscribe once your current subscription expires and any previous pricing will not be transferred over to your new purchase.

 

How do I know if my subscription is canceled?

Next Pro plan status is not displayed on the app and can be checked only on the desktop version by going to your Subscriptions page.
If your plan status EXPIRES, you will not be charged again in the future. 
Alternatively, if your plan status RENEWS, you have not yet cancelled your plan and will be charged at the next payment date. 
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I just purchased a Next Pro subscription but it's not showing on my account, what can I do?

If you have confirmed that you purchased your Next Pro subscription and it doesn't show immediately on your account, please allow a few minutes for it to show up - sometimes it can take a bit of time to update the subscription status.

After a short while, please verify the status on your Subscription page.

 

I have a Next Pro subscription, when will I be charged?

Our monthly and yearly Next Pro plans both automatically renew. 

However, you can opt out from automatic renewing in your account's Subscriptions page by clicking on the "Edit" icon and following the prompt to confirm that you would like to stop your recurring payment.

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Monthly payments

If you choose the monthly billing plan, your account will be billed automatically every 30 calendar days - the payment may not fall on the same date each month. In the event of a billing failure, you will receive an email.
 

Yearly payments

If you choose the annual billing plan, you will be charged every year after your initial purchase. 

You can see when the plan renews automatically each month/year by logging in your account and going to your Subscriptions page. 

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Can I change my Next Pro payment date?

There isn't away to change the date your monthly payment is taken at the moment. If it's more convenient to have payment taken on another date, please opt out from automatic renewing in your account's Subscriptions page by clicking on the Edit icon:

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Your subscription will keep running for the remainder of the 30 days, and then you will become a Free user again. You can then choose to subscribe to a Next Pro account again through our Pro page.

   

 

What happens when I downgrade from a Next Pro subscription to a Basic plan?

When you downgrade to a Basic plan, your oldest uploads over the free subscription limit (180 minutes) will be hidden from listeners. 

Don't worry though, nothing is deleted from your account. You will be still be able to view these hidden tracks on your Tracks page.

 

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All your hidden tracks along with their stats and comments will be saved so that if you choose to go back to Pro, everything will be restored just as it was before. 

 

I have a Free plan, how can I upgrade to Next Pro?

Upgrade your account by navigating to our Next Pro page and purchase the Next Pro subscription. 

 

I have a Pro plan, how can I upgrade to Next Pro?

If you want more features and upload time, you will need to upgrade to a Next Pro account. You can read more about what the Next Pro plan has to offer here. You can upgrade to Next Pro on the Next Pro page by selecting the Next Pro option. 

Please note that the current Pro subscription is retired so in case you want to return to it after you upgrade to Next Pro, it will not be possible.

You are on a yearly payment cycle

If you are currently on a yearly Pro subscription but want to upgrade to a yearly Next Pro subscription, you will be charged a prorated difference between the two prices. We will subtract the monetary value of the Pro days you have left from the total Next Pro price. To upgrade your account, please go to our Next Pro page and select the Next Pro option. 

You are on a monthly payment cycle

If you are a monthly Pro user, your current purchase will not count towards a monthly or yearly Next Pro plan. Please wait until just before your next monthly payment of your Pro plan is charged. Then, visit our Next Pro page and select the Next Pro option. You will be able to specify your monthly or yearly Next Pro preference on the following page.

  

Can I pause my Next Pro subscription?

It is not possible to pause a subscription. However, you can opt out of automatic renewing by going to your account Subscriptions page and clicking on the Edit icon:

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Follow the prompt 'Don't want to renew your plan?" to confirm that you would like to stop your recurring payment.

Please note: when canceling your subscription, previous pricing will not be transferred over to your new purchase.

 

 

Still need help? File a ticket.

 

 

 

 

 
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