What should users do if they see a blank profile page after trying the suggested troubleshooting steps?

If you are still seeing a blank profile page after following the initial steps, such as upgrading your browser and clearing the cache, try the following:

• Check the SoundCloud Status Blog: Make sure no site-wide issues affect your ability to load pages.
• Disable Browser Plugins: Some browser plugins, like AdBlock or HTTPS Everywhere, can interfere with SoundCloud. To fix this, disable any plugins you have installed and try reloading the page.
• Adjust Security Settings: Temporarily disable or allow exemptions for any pop-up blockers, firewalls, or antivirus software that might prevent the page from loading.

What browser settings can help prevent issues with SoundCloud in the future?

To prevent future issues when using SoundCloud:

• Ensure Your Browser is Updated: Use a supported browser: Chrome 40+, Firefox 41+, Edge 15+, or Safari 8+.
• Regularly Clear Cache and Cookies: This can help avoid issues caused by outdated information stored in your browser.
• Manage Browser Plugins and Security Software: Be mindful of browser plugins, firewalls, and antivirus software that might block SoundCloud from functioning properly. Incorrectly allowing exceptions for these can prevent problems from arising.

Still need help? Reach out to our support bot, Otto, to submit a ticket.