HELP CENTER

Managing Email Addresses in Your SoundCloud Account

How can users change their primary email address on SoundCloud?

To change your primary email address:

  • Go to the Settings Page: Navigate to your SoundCloud account's Settings page.
  • Select the Primary Email: If you have more than one email associated with your account, simply click the 'Make primary' button next to the email you want to set as your primary address.

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How do users add a new email address to their SoundCloud account?

To add a new email address:

  • Access the Settings Page: Go to your account's Settings page.
  • Add the Email: Enter the new email address in the 'Add another email address' field.
  • Confirm the New Email: A confirmation email will be sent to the new address. Check your inbox and click the confirmation link to complete the process.

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What steps should users take if they experience issues, such as not receiving the confirmation email?

If you don’t receive the confirmation email:

  • Check Your Spam/Junk Folder: Sometimes, the confirmation email might be filtered into your spam or junk folder, so check there first.
  • Resend the Confirmation Email: If you still don’t see the email, go back to your SoundCloud settings and resend the confirmation.
  • Verify Email Address Accuracy: Ensure that the email address you entered is correct. A typo could prevent the email from being delivered.

How can users remove an email address from their SoundCloud account, and are there any restrictions?

To remove an email address:

  • Go to the Settings Page: Access your account's Settings page.
  • Remove the Email: Click the trash can icon next to the email you want to remove.

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Note: If you only have one email associated with your account, you won’t be able to remove it. You must add another email address before you can delete the existing one.

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