What should users do if they encounter problems with their Display Name and Profile URL on SoundCloud?

If you’re having trouble with your Display Name or Profile URL:

The Profile URL I Want is Taken:

• Try adding numbers, underscores, or hyphens to make your desired URL unique. Consider slight variations of your original choice.

Trouble Saving Changes to Display Name or Profile URL:

• Ensure you are not using unsupported characters or exceeding the character limit. If the issue persists, try clearing your browser cache or using a different browser to see if that resolves the problem.

How can users troubleshoot issues with their SoundCloud profile page?

If you’re experiencing problems with your profile page:

A Track Has Disappeared from My Profile Page:

• Verify that the track hasn’t been made private or removed due to copyright issues. If the track is still missing, check your upload limit or revisit the track’s status in your settings.

Tracks Aren’t Streaming on My Profile:

• Ensure your internet connection is stable. If the problem persists, clear your browser cache or try a different browser. You can also check SoundCloud's status page for any ongoing site issues.

My Country Isn’t Available in the Drop-down List:

• If your country isn’t listed, consider adding your location in the bio section of your profile as free text.

My Profile Image Isn’t Uploading:

• Ensure the image file meets SoundCloud’s requirements (e.g., size, format). If issues persist, try uploading the image using a different browser or device.

Changes to My Profile Aren’t Saving:

• Make sure you’re clicking “Save” after making changes. If that doesn’t work, try logging out and back in or clearing your browser’s cache.

Trouble with Spotlight:

• Verify that the tracks or playlists you want to feature are public. If they still don’t appear, ensure they’re among the last 200 items you uploaded.

Profile Page Won’t Load:

• Clear your browser cache, disable any browser extensions that might interfere, or try loading the page in a different browser.

Another Problem with My Profile:

• For issues not listed, check the SoundCloud help center for additional resources or contact support for personalized assistance.

How should users address problems with their SoundCloud account settings?

If you’re encountering issues with your account settings:

Not Receiving Email Notifications:

• Check your spam/junk folder and ensure that SoundCloud emails are not being blocked by your email provider. Verify that the email address linked to your account is correct and update it if necessary.

Received a Password Reset Link I Didn’t Request:

• If you receive an unexpected password reset link, ignore it unless you initiated the request. For added security, consider changing your password and reviewing your account’s security settings.

Tried to Delete My Account, But It Isn’t Going Away:

• Make sure you’re following the correct deletion process. If the account remains active, contact SoundCloud support for further assistance to ensure your account is properly deleted.